Terms And Conditions

LPS 2 Limited (CRN: 16195766) Trading As Big Box Padel Club (“the Club”)

CLUB RULES AND WHAT YOU NEED TO KNOW

APPROPRIATE RULES ARE DISPLAYED WITHIN THE CLUB

Opening Hours

Monday to Friday: 6.00am to 12.00am

Weekends: 7:00am to 12:00am

Membership Categories:

Adult: Application for everyone over the age of 18 years old, or 16 years old if a parent or guardian will pay the monthly subscriptions and be responsible for under 18’s behaviour. At the ages of 16 and 17 a prospective member must have the permission of a parent or guardian to join. The same parent or guardian shall be responsible for ensuring that Club rules are adhered to and that their Premium or PLUS membership fees are paid in line with the terms and conditions of subscription payments We reserve the right to implement a behavioural code of practice for any person under the age of 18.

Children: 5-15 years must have at least one parent or guardian as an active adult member. Members under 16 years of age must be supervised at all times whilst in the Club, unless they are involved in a children’s activity session.

Premium Membership: Entitled to full use of the Club’s facilities during Club opening hours and access to premium membership privileges, including premium membership court rates and advanced 14-day booking privileges.

PLUS Membership: Entitled to full use of the Club’s facilities during Club opening hours and access to premium membership privileges, including PLUS membership court rates and advanced 28-day booking privileges.

Casual Membership: Entitled to full use of the Club’s facilities during Club opening hours. Casual members have a court booking rate and include 7-day advanced booking.

Premium, PLUS and Casual memberships can be set up and edited via the Club’s app. Everyone who visits the Club and makes use of the facilities must register as either a Premium, PLUS or casual member.

Access Times for people under the age of 16 years old:

People under the age of 16 years old can access the Club until 9 pm, with the last entry at 8 pm.

Adult Supervision Requirements

Children (including Juniors) can access the Club after 6 pm only if accompanied by an adult member.

If accompanied by an adult, that adult member and their children must leave the Club by 8 pm.

Membership Rules

You are not permitted to bring pets (other than guide dogs) onto the Club premises.

You must not consume any food or drink in the Club that you have not bought from within the club.

Crockery and glass in any shape or form is not allowed in the playing areas of the Club.

Use of photographic equipment is not allowed without approval from the Club Manager.

We reserve the right to use any individual or group photographs or movie shots for press or promotional purposes. By becoming a member, you are consenting to the use of any individual or group photographs or movie shots for press or promotional purposes. If you do not want to consent to this, please inform us of this by emailing us at [email protected].

Persons who appear to be under the influence of drink or drugs will be asked to leave the Club.

Any person whose behaviour is deemed inappropriate by staff, will be requested to leave the Club. Any incidents of this nature should be reported to a member of staff immediately.

All equipment, staff and fellow users must be treated with due care and respect.

Appropriate footwear and clothing must be worn at all times whilst in the Club.

Please use the lockers provided for your personal belongings.

All lost property found on the premises should be handed into the Club reception. No underwear, hair brushes, shampoos, soaps, deodorants or similar products will be kept in lost property; they will be disposed of immediately. All other items will be kept by the Club for 14 days and then donated to a local charity.

Members and their guests are particularly advised not to undertake strenuous physical activity for which they may be medically unfit.

Members and guests who have any reservations as to their physical condition are advised to have a medical check-up before embarking on any exercise.

The Club reserves the right at any time to, and without notice, to remove facilities for maintenance and refurbishments.

The Club reserves the right at any time to, and without notice, to set aside facilities for tournaments, exhibitions or other social activities.

Smoking and e-cigarettes are strictly prohibited in all areas of the Club apart from the designated smoking area.

The Club reserves the right to refuse any person admission to the Club without reason.

Player Code of Conduct

All members and guests of the Club are required to adhere to the following Code of Conduct at all times whilst on Club premises. Failure to comply may result in suspension or termination of membership.

1. Back Your Partner

Players are expected to encourage and support their partner throughout play. Positive conduct enhances the experience for all on court.

2. Court Etiquette

Players must always walk around the net and must not climb over it. All glass panels and court infrastructure must be treated with care and respect.

3. Dress Code

Appropriate sportswear must be worn at all times. Tops must be kept on during play. Only proper sports footwear is permitted — boots, sliders, and Crocs are strictly prohibited.

4. Respect Your Booking

Players must arrive punctually for their booked session. Cancellations must be made with reasonable notice. Sessions must conclude on time to ensure the following booking can commence without delay.

5. Keep It Clean

No food or drink is permitted on the courts. Waste bins are provided throughout the facility and must be used at all times.

6. Privacy & Famous Faces

Should you recognise a fellow player, please allow them to enjoy their session undisturbed. Photography of other players, unsolicited approaches, and staring are not permitted.

7. Positive Language

All players are expected to maintain friendly and respectful communication. Swearing and offensive language are not tolerated. The Club is a family-friendly environment - please act accordingly.

8. No Smoking or Vaping

The Club operates as a completely smoke-free and vape-free facility. Smoking and vaping are only permitted in designated areas outside the building.

The Club reserves the right to take appropriate action, including removal from the premises or cancellation of membership, in the event of any breach of this Code of Conduct.

MEMBERSHIP TERMS AND CONDITIONS

This agreement is an agreement between you and us. This agreement commences once you have accepted these terms and conditions during the registration process via the Club’s app. Your membership starts immediately but you have 14 full days after signup to cancel this agreement for any reason. To exercise this right, you must inform the Club of this by email to [email protected]. If you exercise this right to cancel and, if applicable, we will reimburse you all joining and membership fee payments received from you using the same means of payment you used for the initial transaction. If you have used the service before requesting to cancel then we will reduce your membership fee refund by a pro rata amount equal to the number of days from signup to the date cancellation was requested. Sometimes we reject applications, for example, because a credit reference we have obtained is unsatisfactory or because we can't verify your age or because you are located outside the UK. When this happens, we let you know as soon as possible and refund any sums you have paid.

1. Subscription Fees
   
   • You will be advised of the fees relevant to your membership category when you register on the Club’s app.  The fees are inclusive of VAT.  If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

• The first Monthly Subscription Fee for Premium Membership and PLUS are due immediately upon registration. These fees are non-refundable.
   
• You are obligated to make the Monthly Recurring Subscription Payment, regardless of attendance, unless you meet the cancellation terms outlined below.
   

• Court booking fees apply, based on your membership type (Premium, PLUS or Casual).
   
• You agree to promptly inform us of any changes to your member details.

1. Payment Failure
    

• If any payment is not received, we will attempt to charge your card up to three more times. After three unsuccessful attempts, your Premium and/or PLUS Membership privileges will be suspended until payment is successfully processed.
   

1. Automatic Renewal & Continuation of Monthly Subscription Payments
    

• After completing the minimum required Monthly Subscription Payments (3 months), your membership will automatically renew each month. The renewal will extend your membership by one month.
   
• The renewal amount may change only if we provide at least 30 days' notice in writing.
   
• If your membership includes a free period, payments will pause during that time and resume on the renewal date.
   

1. Cancelling Automatic Renewal
    

• You can cancel the automatic renewal at any time after completing the minimum term (3 months) by giving us written notice at least 30 days before your next payment is due. To cancel, please email [email protected]. Upon receipt, you will receive an automated confirmation. Please keep this as proof of receipt.
   

1. Minimum Membership Term
    

• The minimum term for Premium and PLUS Membership is 3 months. After this period, you can cancel the automatic renewal with a 30-day notice.

Court bookings

Payment Authorisation and Card Storage

To complete a transaction, a temporary hold or charge may be placed on your payment card for the total transaction amount. This amount may be captured immediately or held until payment is confirmed. If all parties involved fulfil their respective payment obligations within the specified timeframe, any temporary hold will be released. Where payment remains outstanding after the applicable deadline, the outstanding balance may be deducted from the held amount or charged directly to the payment method provided.

By completing a transaction, you expressly authorise the service provider and its authorised payment service providers to securely store your card details for the purposes of:

• processing current and future transactions,
• collecting any outstanding or recurring amounts owed, and
• issuing refunds, credits, or adjustments where applicable.

All card and payment data are stored and processed securely in compliance with the Payment Card Industry Data Security Standard (PCI DSS) and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The service provider does not have direct access to full card details; all payment data are tokenised and managed securely by certified payment providers.

By using the platform and completing any transaction, you acknowledge and agree to these payment and card storage terms.

How we use any personal data you give us is set out in our Privacy Notice which can be found HERE.

Booking for Members

• Members may book courts for up to three (3) non-members.
   
• Each non-member must register as a user in the app to allow payment splitting and booking management.
   
• Non-members are permitted to book courts but must first register on the app.
   
• Non-members have reduced booking privileges, with advance bookings available up to 7 days in advance (compared to extended privileges for members).
   
• Cancellations and Refunds
• Bookings may be cancelled at any time via the My Bookings section of the Club’s app. Cancellation and refund terms vary depending on whether the booking is for a private or public match.
• Private matches

Where a private match booking is cancelled more than 24 hours before the scheduled start time, all players who have paid will receive credits to their in-app account. Credits may be applied to future bookings. Monetary refunds are not available for private match cancellations. Where a booking is cancelled within 24 hours of the scheduled start time, credits may not be issued.

• Public matches
• Payment for public match bookings is taken immediately at checkout. The amount payable will be clearly displayed prior to confirmation. Where only one space remains on a side, it is not possible to add a partner, as the opposing slot is already filled.
• Where a player or their partner cancels a public match booking, both bookings will be cancelled and a refund issued to the original payment method. Credits will be refunded as credits; payments made by card will be refunded to the card used.
• Cancellations made more than 24 hours before the scheduled start time will be refunded in full to the original payment method.
• Where a public match has not reached the minimum number of bookings by the deadlines set out below, it will be automatically cancelled and all players refunded in full as follows:
• 1 player booked - cancelled 24 hours before the scheduled start time
• 2 players booked -  cancelled 12 hours before the scheduled start time
• 3 players booked - cancelled 6 hours before the scheduled start time

App Requirement

• All bookings must be made through the app. This ensures that payments can be managed securely, bookings can be shared, and cancellations are processed correctly.

Enforcement and Termination

If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.

We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced. You may transfer your membership to another person provided that such person pays a Joining Fee, signs an agreement with us and accepts the balance of any remaining recurring monthly payments.

We will do our best to resolve any disputes over this agreement. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

If any part of this agreement is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

We may terminate this agreement with immediate effect on notice to you if you are in breach of the Membership Rules (as set out above) or committing criminal activities within the facility. In this event you will not be liable to pay any further monthly recurring Payments, provided such breach is not deemed by us to have occurred primarily in order to qualify you for a refund or no further payments.

Cancellation

Relocation: This agreement can be cancelled in the event that your new permanent address is more than 20 miles away from the facility upon receipt of a utility bill or bank statement showing the new address.

Long term (over 3 month) illness or injury: This agreement may be cancelled in the event of an illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for 3 months or longer upon appropriate proof being provided.

Redundancy: This agreement can be cancelled upon appropriate proof of redundancy from your employer or other loss of livelihood.

Pregnancy: This agreement can be cancelled if you become pregnant upon the appropriate written proof being given.

Please note – ANY Cancellation for the above reasons will not be effected until the appropriate proof is provided and received (via email) to the Club’s Membership Administration Department: [email protected]

Breach: This agreement can be cancelled by you if we are in breach of contract including if we do not provide facilities or services you may reasonably expect and we have fallen well below that standard.

Freezing

Temporary Illness or Injury: This agreement may be frozen in the event of a temporary illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for a period of time.

Please note – ANY Freeze will not be effected until the appropriate proof is provided and received (in writing or via email to [email protected]) to the Club’s Membership Administration Department.

If you choose not to use the Club facilities for any reason you may suspend your membership. A monthly fee is charged for each month during the suspension of the membership.

Should a member wish to freeze during their contracted period they may do so. The months frozen for will simply be added to the remainder of their contracted period at the end of the freeze.

Backdated freezes will not be allowed.

Please note – A freeze period does not affect the Minimum number. of Monthly Subscription  Payments you are due to make and any payments remaining at the time of the freeze will remain due and recommence on a monthly basis once the freeze period has completed.

A Member who has “frozen” his/her membership will not be allowed access to the Club to play, however you are welcome to attend the premises to watch games and socialise.

Equipment

Other than purchased retail products, the Club property may not be removed from the Club, buildings or grounds. Any person who removes, damages or destroys any property of the Club shall be responsible and liable for the replacement or repair of such property at his or her sole expense & shall indemnify the Club against any costs or expenses however incurred by the Club in repairing or replacing such property. Prosecution will follow in certain cases.

Warm-up and Recovery Area

To promote safe use of this area and equipment please ensure you have read through the guidance posters displayed or the information provided on the equipment.

If you have any health issues or injuries and are unsure as to whether you should use this type of technology, please consult with a doctor or specialist first.

Ask for assistance from the Club team if you are unsure.

All users need to be over 16 years unless accompanied by a relevant adult.

Please ensure the equipment is handled carefully and is wiped down after use. Please wipe down the mats and equipment after use.

Please be aware of other members in the room and be respectful of one another.

Report any damage of equipment or any other issues to a member of the Club Team as soon as possible.

Coaching

Coaching is controlled by Britain Padel Academy and should be arranged directly with the coaching team. Coaching is undertaken by qualified coaches. No other coaching is permitted unless advanced permission is gained from the Club Manager.

Behaviour & Dress

Please behave appropriately when in or around the Club. Do not use foul, loud, or abusive language; do not act in a threatening manner. The Club will not tolerate violent or aggressive behaviour.

The Club may terminate your membership or may refuse you entry into the club, or eject you from the Club, if you commit a breach of the club rules, or any other serious misconduct.

All complaints should be communicated to Club management, or in writing through the feedback boxes/systems provided in the Club, or by post to the Club Manager.

Please dress in suitable clothing whilst in the Club. Guidance as to suitable attire may be obtained from the Club Manager who may, at his/her discretion, require you to leave Club premises or part of the Club premises, if you are not dressed appropriately.

We would ask members to observe where possible to wear non-court marking shoes, i.e. black soled shoes, in the Studios.

Towels are available to hire from reception. There is a charge for the hire of a towel and it must be returned to the towel bin provided.

Changing Rooms

For the discretion of all our members and guests, children are not permitted to use the changing rooms of the opposite sex once they have reached their 7th birthday.

If a child is tall for his/her age and is under 7 years, it is at our discretion to prevent access into the changing rooms of the opposite sex.

Families with children 7 years or older are encouraged to use the Family Changing facilities.

Please look after your valuables. The Club cannot accept liability for loss or damage to any property left in this area whether stored in lockers or otherwise.

Please dispose of all litter in the bins provided. Please report the presence of suspicious individuals in the locker room to a member of staff.

Family Changing

Members or guests without children are required to use the single sex changing rooms.

Any members or guests found to be using these facilities without children will be asked to vacate the changing rooms.

Lockers

Lockers are to be used for legitimate purposes only.

Please report any facility problems and/or injuries to the Club staff immediately.

Club staff reserve the right to check lockers to resolve safety/security concerns. We will attempt to contact the member should this occur.

You must remove all of your items from the locker when you leave the facility.

Daily locker sweeps will take place to ensure belongings are not being left and lockers are not being reserved. If necessary, Club staff will remove all contents and hold items within lost property.

Liability

The Club’s liability for damage or loss to member’s property is strictly limited to any damage or loss suffered as a result of negligence of the Club, its staff or its agents. The Club will not accept liability for personal property brought onto the Club site, unless such property is handed to the Club reception and a signed receipt is given (this doesn’t include lost property). The Club reserves the right, in its absolute discretion, to refuse to store any such personal property of members or guests. Property stored in lockers provided by the Club or its agents are stored at the owner’s risk and no liability for loss or damage will be accepted by the Club. Cars parked in the Club car parks or elsewhere on the premises and all the contents in them are left at the owner’s risk and the Club will not accept any liability for loss or damage in respect thereof. The Club cannot accept any liability for any accident to any member or guest that may occur on the premises or within the grounds of the Club other than liability, which may arise from negligence of the club, its staff or its agents.

We're not responsible for losses you suffer caused by us breaking this contract if the loss is:

⦁ Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

⦁ Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.

⦁ Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.

Any member or guest who suffers an accident on the Club premises or in the Club grounds must report the accident, and the circumstances under which it occurred, to the Duty Manager immediately following the accident.

Car Parking

The car park is available for members, visitors and employees of the Club. The car park can only be used by Members, guests, and visitors while they are on Club premises. You may not leave your car in our car parks at any other time.

No unauthorised parking is permitted. Unauthorised parking and or car parked incorrectly may be clamped and a fee may be charged for removal of the clamp.

We cannot accept liability for theft or damage to cars parked in the car park.

All vehicles must be driven safely and considerately within the Club car park. Families and children are regularly present - excessive speed or reckless driving will not be tolerated.

Fire Exits

Do not use the fire exit to leave the club unless during an evacuation. Fire exits are alarmed.

General Clauses

We may update or modify these Terms & Conditions at any time. Any changes will be effective upon posting the updated terms on the Club’s website and/or app or notifying you through other reasonable means. Your continued use of our services after such changes constitutes your acceptance of the revised Terms & Conditions. If you do not agree with the updated terms, you must stop using our services.

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

The Club reserves the right to temporarily close all or part of the facility without prior notice due to unforeseen circumstances. These may include, but are not limited to, adverse weather conditions, health and safety concerns, maintenance or repair works, utility failures, staffing issues, or other operational requirements beyond the Club’s control. No liability shall be accepted for any disruption caused, and access will be restored as soon as reasonably practicable.