Privacy Policy

Background

Big Box Padel Club understands that your privacy is important to you and that you care about how your personal data is used and shared. We respect and value the privacy of everyone who visits this website, www.bigboxpadelclub.com (“Our Site”) and Our app and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site and/or Our app. If you do not accept and agree with this Privacy Policy, you must stop using Our Site and Our app immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

1. Information About Us

Our Site and Our app is operated by LPS 2 Limited Trading As Big Box Padel Club, a limited company registered in England under company number 16195766, whose registered office is Paradigm House, Lower Meadow Road, Handforth, Wilmslow, Cheshire SK9 3ND and whose main trading address is Big Box Padel Club, Tandem Industrial Estate, Wakefield Rd, Tandem, Huddersfield HD5 0AL.

1. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site and/or Our app. Our Site and/or Our app may contain links to other websites and apps. Please note that We have no control over how your data is collected, stored, or used by other websites and apps and We advise you to check the privacy policies of any such websites and apps before providing any data to them.

1. Your Rights
   1. As a data subject, you have the following rights under GDPR, which this Policy and Our use of personal data have been designed to uphold:
      1. The right to be informed about Our collection and use of personal data;
      2. The right of access to the personal data We hold about you (see section 12);
      3. The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 13);
      4. The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 13);
      5. The right to restrict (i.e. prevent) the processing of your personal data;
      6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
      7. The right to object to Us using your personal data for particular purposes; and
      8. Rights with respect to automated decision making and profiling.
   2. If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 13 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
   3. For further information about your rights, please contact the Information Commissioner’s Office.

1. What Data Do We Collect and how is the Data collected?

5.1 Depending upon your use of Our Site and Our app, we may collect some or all of the following personal and non-personal data (please also see section 12 on Our use of Cookies)):

5.1.1 name;

5.1.2 date of birth;

5.1.3 gender

5.1.4 business/company name;

5.1.5 job title;

5.1.6 profession;

5.1.7 contact information such as email addresses and telephone numbers;

5.1.8 demographic information such as post code, preferences, and interests;

5.1.9 financial information such as credit / debit card numbers;

5.1.10 IP address;

5.1.11 web browser type and version;

5.1.12 operating system; and

5.1.13 a list of URLs starting with a referring site, your activity on Our Site and/or Our app, and the site and apps you exit to.

5.2 We use different methods to collect data from and about you including through:

Your interactions with us. You may give us your personal data by filling in online forms, Our Site and Our app or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• apply for our products or services;
• create an account on Our site and Our app;
• subscribe to our service or publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us feedback or contact us.

Automated technologies or interactions. As you interact with Our Site and Our app, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing Our cookies. Please see section 12 below for further details.

Player behaviour data. As you use Our Site and Our app to book courts, track matches, and engage with Our services, we will automatically collect data relating to your playing activity and behaviour. This includes court booking history, session frequency, match results, skill progression, player rankings, and in-app interactions. This data is collected to improve your experience, personalise content, and support coaching and development programmes.

Personal information. We may collect, store and use personal information that you provide to us directly, including your full name, email address, phone number, home address, and emergency contact details. This information is collected when you register an account, make a booking, or otherwise communicate with us through Our Site, Our app, or in person at the facility.

Demographic information. We may also collect demographic data about you, including your age, gender, nationality, and playing experience level. This information helps us to better understand our membership base, tailor our services and communications, and comply with any applicable equality and diversity obligations. Where demographic data is considered sensitive, we will only process it with your explicit consent or where otherwise permitted by law.

1. How Do We Use Your Data?
   1. All personal data is processed and stored securely, for no longer than is necessary considering the reason(s) for which it was first collected. We will comply with Our obligations and always safeguard your rights under GDPR. For more details on security see section 7, below.
   2. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, we may use your data for the following purposes:
      1. Providing and managing your Account;
      2. Providing and managing your access to Our Site and Our app;
      3. Personalising and tailoring your experience on Our Site and Our app;
      4. Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);
      5. Personalising and tailoring our products and services for you;
      6. Replying to emails from you;
      7. Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the link in your email);
      8. Market research; and
      9. Analysing your use of Our Site and Our app and gathering feedback to enable Us to continually improve Our Site and Our app and your user experience.
   3. With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and telephone and text message and post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
   4. Third parties (including On the Court Limited and Mailchimp) whose content appears on Our Site and Our app a may use third party Cookies, as detailed below in section 12. Please refer to section 12 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
   5. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
   6. We do not keep your personal data for any longer than is necessary for the purpose(s) for which it was collected. Retention periods vary depending on the type of data held:

Booking and transaction records will be retained for as long as necessary to fulfil the purpose for which they were collected and for such further period as may be required to comply with our legal and financial record-keeping obligations.

Active account data will be retained for the duration of your service with us and for a reasonable period following the end of that service, to allow for the resolution of any queries or disputes arising from that relationship.

Payment data will be retained for as long as required to meet our financial obligations and, where applicable, the requirements of the Payment Card Industry Data Security Standard (PCI-DSS).

Where retention is required by law or regulation, we will retain your data for the period required by the applicable law or regulatory obligation, even if this exceeds the periods that would otherwise apply.

At the end of the applicable retention period, your personal data will be securely deleted or anonymised.

6.7 Our technology partner, On The Court Limited (CRN: 16152203), acts as both a data controller and data processor in respect of your personal data. On The Court Limited's use of your personal data will always have a lawful basis, either because it is necessary for the performance of a contract with you, because you have consented to such use (e.g. by subscribing to emails), or because it is in their legitimate interests. On The Court Limited works with a number of additional third-party data controllers and processors in order to deliver and enhance your experience. These third parties, and their respective functions, are as follows:

• Google Cloud — cloud hosting and infrastructure;
• SendGrid — email delivery services;
• Stripe — payment processing;
• Firebase — user authentication;
• OneSignal — mobile push notifications; and
• Padel Levels — player ratings and performance data.

You are advised to review the privacy policies of each of these third parties to understand how they collect, use, and store your personal data. We do not control the activities of these third parties and cannot accept responsibility for their privacy practices.

1. How and Where Do We Store Your Data?
   1. We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
   2. Your data is stored on servers located within the United Kingdom, using Google Cloud Platform infrastructure. Our production environment is maintained exclusively within UK-based data centres.
   3. For the purposes of application testing and quality assurance, your data may on occasion be accessed by members of Our testing team located outside the UK, including in India and Egypt. We ensure that appropriate safeguards are in place in accordance with UK GDPR requirements, including data processing agreements with all relevant parties, to protect your personal data whenever such access occurs.
   4. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site and Our app, including encryption in transit and at rest, and strictly controlled access to personal data.

1. Do We Share Your Data?

1. We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
2. In certain circumstances, we may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

1. What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

If any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

1. How Can You Control Your Data?
   1. When you submit personal data via Our Site and Our app, you may be given options to restrict Our use of your data. We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
   2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service, the Corporate Telephone Preference Service and the Mailing Preference Service. These may help to prevent you from receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

1. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.  Please contact Us for more details at [email protected] or using the contact details below in section 13.

1. Our Use of Cookies
   1. Our Site and may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and always respected.
   2. By using Our Site you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. For more details, please refer to section 6, above, and to section 12.7 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
   3. All Cookies used by and on Our Site are used in accordance with current Cookie Law
   4. Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
   5. Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site making it a better and more useful experience for you.
   6. The analytics services used by Our Site use(s) Cookies to gather the required information.
   7. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
   8. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
   9. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
       
2. Contacting Us

If you have any questions about Our Site,  Our app or this Privacy Policy, please contact Us by email at [email protected], by telephone on 01484261101( or by post at Big Box Padel Club , Tandem Industrial Estate, Wakefield Rd, Tandem, Huddersfield HD5 0AL. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

1. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and Our app, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site and Our app following the alterations. We recommend that you check this page regularly to keep up to date.