FAQs

BIGBOX FAQs

Welcome to BIGBOX. Here you’ll find answers to the most common questions about our club, memberships, facilities and access rules for members and families.

The Club

What facilities does BIGBOX have? BIGBOX offers a wide range of health, fitness, family and recovery facilities, including:

• 25 metre, 5-lane swimming pool
• Thermal Spa
• Main gym with 150+ gym stations
• 100+ classes per week
• Ladies-only Gym + Ladies-only Sauna
• Teen Gym
• Reformer Pilates studio
• Spin studio
• BOX12 studio
• Bootcamp studio
• HYROX Training Area
• Bouldering wall
• Hydrotherapy pool
• Aroma steam room
• 2 saunas
• Cold plunge pool
• Dedicated relaxation area
• LunchBOX Café

Explore our full range of facilities in club.

Opening Times

What are BIGBOX opening times? The main club opening times are:

• Monday–Friday: 5am–11pm
• Saturday–Sunday: 7am–10pm

The swimming pool and Thermal Spa opening times are:

• Monday–Friday: 5:30am–10pm
• Saturday–Sunday: 8am–9:30pm

Are you open every day? We are open 364 days a year. Everyone deserves a day off for Santa.

Membership

How much is membership? We offer a variety of flexible membership options. You can view our latest membership options here: [View membership options]

What membership options are available? We offer a range of membership options, including:

• Adult
• Student 18+
• Student Teen 16–17
• Corporate / Blue Light / NHS
• Over 60s
• Off-Peak
• Junior 11–15
• Child 5–10
• Infant 0–4
• Family

What’s included in my membership?

Adult membership includes access to the gym, swimming pool, Thermal Spa, standard classes, BOX12, bouldering and HYROX Training Area. Reformer Pilates and Personal Training are booked and paid separately.

Student Teen 16–17 membership includes access to the gym, swimming pool, Thermal Spa, standard classes, BOX12, bouldering and HYROX Training Area. Student Teen members must leave the club by 9pm, with last entry at 8pm.

Junior 11–15 membership includes Teen Gym, bouldering, children’s classes and Family Swim sessions. Juniors can use the Teen Gym until 6pm. After 6pm, an adult member must be present in the club, and Juniors must leave by 8pm. Juniors aged 14–15 can attend adult fitness classes and BOX12 when accompanied by an adult.

Child 5–10 membership includes bouldering with adult supervision, Family Swim sessions and age-appropriate children’s classes.

Infant 0–4 membership includes Family Swim sessions and age-appropriate children’s classes.

Are there discounts for NHS and Blue Light members? Yes, we offer discounted membership options for NHS and Blue Light members.

Is there a contract? We offer a variety of membership options, including different minimum terms. You can view the latest options here: [View membership options]

Is there a joining fee? A joining fee may apply depending on the membership option selected.

How old do you have to be to join? Adult membership is available from age 18+. We also offer Student Teen, Junior, Child and Infant memberships, which must be set up by an adult.

Do you offer Off-Peak memberships? Yes, we offer Off-Peak membership options. You can view the latest options here: [View membership options]

Off-Peak Membership permits access to all facilities, including the pool and spa, at the following times:

• Monday–Friday: 8:30am–3:30pm, last entry
• Saturday–Sunday: 1pm–9:30pm

Do you offer Family memberships? Family memberships are available for adults and children living at the same address. Please speak to the membership team for the best package options.

Guest Passes

Do you offer day or guest passes? Members aged 18+ can bring guests. Each eligible member receives 2 guest passes every 6 months. PLUS members receive 2 guest passes per month. Paid guest passes are available once the allowance has been used.

PLUS Membership

What is PLUS Membership? PLUS Membership is available as an upgrade to most adult memberships for £15 per month. Benefits include 2 guest passes per month, towel usage, 20% off in LunchBOX Café and discounted Reformer Pilates packs.

Key Facilities

Main Gym

What equipment is available in the main gym? Our main gym includes free weights, cardio equipment, resistance machines, functional training areas, Technogym equipment and a Hyperice recovery area.

Do you offer gym inductions? Yes. Adult gym inductions are strongly recommended, while Junior and Teen Gym inductions are mandatory.

Are there free weights? Yes, our free weights range from 2kg to 50kg.

Ladies-only Gym

What is available in the Ladies-only Gym? Our Ladies-only Gym provides a dedicated training space with a range of equipment selected to support different training goals. The wider club facilities are mixed/unisex.

Can Juniors use the Ladies-only Gym? Yes, Juniors can use the Ladies-only Gym when accompanied by an adult.

Teen Gym

What age range is Teen Gym for? Teen Gym is for Junior members aged 11–15.

Is Teen Gym supervised? Teen Gym users must complete an induction before using the area. The area is monitored by staff and CCTV.

What is the difference between Teen Gym and the main gym? Teen Gym equipment is designed to support safe and comfortable training progression for younger members.

Swimming Pool

What size and depth is the pool? Our swimming pool is 25 metres long, has 5 lanes and is 1.2 metres deep throughout.

What temperature is the pool? Our pool operating temperature target is 29–29.5°C.

Do you offer lane swimming? Yes, lanes are always available for lane swimming.

What pool sessions do you offer? We offer a range of pool sessions including lane swimming, Family Swim, aqua classes and children’s swimming lessons/classes.

Can Juniors swim without an adult? Juniors can swim without an adult only during Family Swim sessions.

Thermal Spa

What is included in the Thermal Spa? Our Thermal Spa includes a hydrotherapy pool, aroma steam room, 2 saunas, cold plunge pool and relaxation area.

Is the Thermal Spa included in membership? Yes, the Thermal Spa is included in standard adult membership.

Are there any Thermal Spa rules? The Thermal Spa is for members and guests aged 16+. Phones are not permitted, swimwear must be worn and members should shower before use.

Bouldering Wall

Who can use the bouldering wall? Bouldering is included in standard membership. Children aged 5+ can use bouldering with adult supervision, and Juniors aged 11+ can access bouldering as part of Junior membership.

Reformer Pilates

Do you offer Reformer Pilates? Yes. Reformer Pilates is available as a paid class pack for members and non-members.

How much is Reformer Pilates? Reformer Pilates packs are available for members, non-members and PLUS members, with 3-class and 10-class pack options. View the latest prices and booking options here: [View Reformer Pilates]

Do members get priority booking? Yes. Members receive priority booking, with access 8 days in advance. Non-members can book 5 days in advance.

Classes

What classes are available? We offer a wide range of classes across our studios, designed to support different fitness levels, goals and training styles. View our latest timetable here: [View timetable]

Are classes included in membership? Yes, standard classes are included in membership. Reformer Pilates is booked and paid separately.

When can I book classes? Standard classes are bookable 8 days in advance from 6am.

Are children’s classes included in Child and Junior memberships? Yes, children’s classes are included in Child and Junior memberships.

Can Juniors attend adult fitness classes? Juniors aged 14–15 can attend adult fitness classes when accompanied by an adult. They can also use BOX12 when accompanied by an adult.

Personal Training

Do you offer Personal Training? Yes, we have a team of Personal Trainers who can support with fitness, strength, weight loss and specific training goals.

Is Personal Training included in membership? No, Personal Training is not included in membership and is paid separately. Please speak to a Personal Trainer for more information. [View Personal Trainers]

LunchBOX Café

Can members and non-members use LunchBOX Café? Yes, LunchBOX Café is open to members and non-members, offering a range of food and drink options with choices to suit different dietary needs. PLUS members receive 20% off.

Parking & Accessibility

Is car parking free? Car parking is free for members. There are no time limits or vehicle registration requirements. The car park is lit and monitored by CCTV.

Do you have disabled parking spaces? Yes, disabled parking spaces are available near the club entrance. Please only use these spaces if you hold a valid Blue Badge.

Is BIGBOX accessible? BIGBOX has disabled parking spaces near the entrance, lift access to the upper floor, accessible toilets and accessible changing facilities.